Frequently asked Questions
How do I place an order?
You can either order online via our website or if you prefer you can telephone or email us. To avoid disappointment we advise that you order at least two days before required for catering, or two weeks before for celebration cakes. This gives us time for ordering in food and preparation. We will fulfil your order whenever we can, so call us if you have an urgent order that we may be able to help with.
Do I have to pay if I cancel my order?
You may have to pay a portion or all of the quoted price depending on when you cancel your order. This is to cover the cost of ingredients we have had to purchase and account for any preparation we may have already undertaken. See terms and conditions for further information.
Will my food be delivered hot?
For safety reasons we do not deliver hot food. Items that require reheating will be placed on oven and microwave compatible platters with reheating instructions. Please advise if you intend to reheat in a microwave so that we can provide you with the appropriate size platter.
At what times do you deliver?
We will ask you to provide a required delivery time when you order. If we cannot deliver at this time, we may deliver slightly earlier so that your food is there for you when you need it. Please account for reheating time if you purchase food that needs to be reheated.
Is there a minimum amount of food I can order?
From the morning/afternoon tea menu's there is a minimum order of $30 + GST. A minimum of 12 of each item can be ordered from the morning/afternoon tea menu.
Decorated cupcakes from our cakes menu have a minimum order of 12 cupcakes. Platters, salads, large cakes and tarts are sold individually.
How much do your celebration cakes cost?
Each cake we make for you is individual and will be quoted for once we have determined the size and complexity of your cake. Our birthday cakes start from around $175 and our wedding cakes start from $450 for a simple design. A 25% deposit may be required to order a wedding or birthday cake. The full balance for wedding cakes must be paid one week before delivery.
How do I pay?
Whether you pay a deposit, pre payment or payment in full you can pay us by internet banking or credit card. Please remember to provide your name and quote and/or invoice number as a reference. A 3% surcharge is applied to all payments made using a credit card.
How do we settle a dispute?
If an unforeseen dispute arises the customer must accept and pay for the catering in full and later settle any claim with Sugar Sisters. Please see our terms and conditions for more information.
