Terms & Conditions
GST
All prices are exclusive of GST and delivery.
Quotations
Quotations are valid for 28 days from the date the customer receives the quotation. Sugar Sisters reserves the right to amend or cancel any quote, but will only do so after providing verbal, written (or by email) notice to the customer.
By accepting Sugar Sister’s quotation either verbally, written or by email, means you agree to be bound by Sugar Sister’s Terms and Conditions of Trade.
Payment
Payment for our catering may be required in full in advance of completing the service. However, if agreed by prior arrangement, Sugar Sisters may invoice the customer after the catering has been supplied. Payment of the invoice must be made within 7 days of the date of the invoice, unless otherwise agreed by Sugar Sisters. In some circumstances Sugar Sisters may require a deposit to be paid before the catering is supplied.
A 25% deposit may be required to book a birthday/ wedding or celebration custom made cake. The total balance is due one week before required date. Sugar Sisters reserve the right to cancel delivery of a celebration cake when payment has not been received on the due date. In such event, we will have no further obligation here under and any deposits paid may not be refunded.
Late Payment
If no payment is received with the specified time frame, Sugar Sisters Limited reserves the right to apply late penalty fees of 1.5% per month, as well as debt collection costs to the total outstanding amount.
Sugar Sisters Limited can at any time submit its outstanding claim to a third party debt collector.
Cancellations
Cancellation or changes to a quotation must be advised within 5 working days prior to the event. If a cancellation in writing or via email is not provided within 5 working days, the customer agrees that Sugar Sisters may charge the customer 50% of the full amount of the original quotation. If a cancellation or changes to the notice is not provided within 24 hours before the event, the customer agrees that Sugar Sisters may charge the customer the full amount of the original quotation. However unforeseen situations arise and Sugar Sisters will endeavor to accommodate late notices.
If an order for a birthday/ wedding or custom made cake is cancelled once preparation has commenced, 50% of the total cost quoted is non-refundable, plus any expenses already incurred on behalf of the finished product.
Delivery
Sugar Sisters deliver throughout Wellington. Sugar Sisters will make every effort to deliver the food at the agreed delivery time at the address provided and undertakes to use all reasonable resources to do so. However, unforeseen circumstances may arise beyond our control which may influence the delivery time. Sugar Sisters may deliver the goods by installments. If Sugar Sisters fails to deliver any component within the time specified time frame or a reasonable time thereafter, the customer shall not have any right of refusal or respect of any other installments or quotations.
The customer may not have any right of refusal of the catering supplied for the event. In the event of any dispute, including quality of food or delivery delays, the customer must accept and pay for the catering in full and later settle any claim with Sugar Sisters.
Design Variations
While we will make every effort to provide exactly the flavours, fillings, decorations, sizes, shapes and colours you have requested, cake creation is an art and may be subject to slight variations by the decorator. We will make every effort to match colour swatches where provided. However, some colours cannot be exactly recreated and may not be a perfect match.
Equipment provided
Equipment provided as part of a catering order that is not disposable, remains the property of Sugar Sisters Limited. The customer is liable to pay additional costs for replacement, in the event of breakage, damage or loss of this equipment on the customers premises.
Flowers
In the case of fresh flower usage on the cake, the responsibility for flower safety will be with the florist and not with Sugar Sisters Limited. Flowers to be placed on a cake need to be wrapped or placed in a holder as not to contaminate the cake.
Allergens
While Sugar Sisters Limited take the upmost care to avoid cross contamination, ingredients or machinery in this facility may come into contact with nuts, dairy, gluten, soy and eggs. You agree to notify your guests of these risks and hold us harmless for any allergic reaction that may occur on eating our products.
Photographs
We reserve the right to take and use our own photograph of your cake(s) and catering to use for marketing and promotional purposes. This includes advertising and promotion without compensation to you.
